Agreement
These terms apply when you use our websites or content, take part in a session, group, or membership, or buy a product or service supplied by Avi Santoso Pty Ltd. By accessing or purchasing an offer, you confirm that you have read and accepted these terms and that you have authority to act for yourself or the business you name.
Consulting engagements
A consulting engagement begins only when we and the client accept a written proposal, statement of work, consulting agreement, or other engagement document. That document controls the project scope, deliverables, fees, timing, responsibilities, and acceptance. If it conflicts with these terms, the signed or expressly accepted engagement document takes priority. Website content, proposals under discussion, and preliminary conversations do not add work to an agreed scope.
Sessions, groups, and preliminary discussions
A session, webinar, workshop, membership, group, demonstration, informal support interaction, or preliminary discussion provides general information unless the relevant written offer expressly states that it includes consulting. This applies whether access is free, paid once, or paid on a recurring basis. Payment for access does not by itself create a consulting engagement, retainer, fiduciary relationship, agency, or duty to act, monitor, or follow up. You remain responsible for checking the information and deciding whether it is suitable for your circumstances.
Do not share passwords, access tokens, private keys, regulated information, or confidential client information in a group session. You must not record, reproduce, or distribute a session or its materials without our written permission. If we plan to record a session, we will give notice before recording.
Seller
The seller is Avi Santoso Pty Ltd, an Australian private company. ABN 48 691 842 074. Main business location: Western Australia.
Offers and inclusions
Each sales page, written offer, or checkout describes what is included in that purchase. An offer may include digital education, templates, software-related resources, implementation support, consulting, or another stated product or service. Items not listed as included are not part of the purchase.
Third-party subscriptions, usage charges, licences, transaction fees, custom work, professional advice, and ongoing support are excluded unless the offer expressly includes them.
Offer availability and order acceptance
We may change or withdraw an offer before purchase. Submitting payment does not require us to accept an order where there is an obvious pricing or description error, the offer is unavailable, the payment is not authorised, or we reasonably suspect fraud, unlawful use, abuse, or a breach of these terms. If we cancel an order after payment and before supplying the purchase, we will return the amount paid to us for that order.
Prices and payment
The sales page or checkout states the price and currency for each purchase. Payments are processed by the payment provider shown at checkout. That provider may display local payment methods or currency conversions based on your location.
Each charge is a one-time payment unless the checkout clearly states that it is recurring. You are responsible for any bank, card, currency conversion, tax, or third-party service charges that are not collected by us.
Delivery and account details
You must provide a valid email address and accurate order information. Digital access sent to the email address used at checkout satisfies our delivery obligation unless the offer states another delivery method. You are responsible for checking spam and filtered folders and for telling us promptly if access does not arrive within the stated delivery period.
Services and buyer cooperation
Where a purchase includes a service, you must provide timely instructions, access, information, approvals, and feedback reasonably needed to perform it. A delay, omission, inaccurate instruction, or unavailable system outside our control may change the delivery date or prevent completion. Extra work caused by a changed scope, missing information, or a buyer-controlled system is not included unless we agree to it in writing.
Licence and permitted use
Unless an offer states otherwise, a purchase of digital material gives the buyer a limited, non-exclusive, non-transferable licence to use the supplied material inside the purchasing business. The buyer may make reasonable internal copies and share the material with employees and individual contractors who need it for that business. The buyer remains responsible for those users and must ensure they follow these terms.
The licence does not permit use by related companies, clients, membership groups, or other businesses unless we agree in writing.
Prohibited use
You must not resell, sublicense, publish, upload, publicly display, distribute, or give access to supplied materials outside the purchasing business. You must not remove ownership notices, use the materials to train a competing paid product, or copy substantial parts to create or sell a competing course, template pack, setup kit, product, or service.
Intellectual property
We retain all intellectual property rights in our products and materials, including training, guides, scripts, templates, checklists, workflows, designs, and product names. A purchase grants only the licence stated in these terms or the relevant offer. It does not transfer ownership of the intellectual property.
Third-party tools and services
An offer may discuss, recommend, or connect to services supplied by third parties, including AI assistants, payment providers, email providers, cloud storage providers, and hosting providers. Those providers control their own prices, features, availability, security, terms, and privacy practices. Their interfaces and connection methods may change.
We do not control third-party outages, account restrictions, pricing changes, service changes, or decisions to discontinue a feature. References to a third party do not create a partnership, agency, or endorsement. You must review and accept each provider's current terms before use.
Your responsibilities
You remain responsible for choosing suitable tools, obtaining licences and employee permissions, protecting credentials, maintaining backups, setting access controls, checking connected accounts, verifying AI output, approving external actions, supervising staff, and complying with applicable laws and workplace policies.
You must not paste passwords, private keys, access tokens, client secrets, recovery codes, or other credentials into AI chats. You should test the setup with limited access and non-critical information before wider use.
Results
Results depend on the offer, selected task, tools, implementation, data quality, capability, and adoption. Estimates, examples, testimonials, demonstrations, and mockups illustrate possible uses or outcomes. They do not guarantee identical results, time savings, cost savings, revenue, profit, productivity, or another commercial outcome.
Nature and limits of our advice
We advise on business processes, software, systems, integrations, automation, and AI. We do not provide legal, tax, audit, accounting, investment, credit, or financial product advice, and we do not make statutory, fiduciary, or management decisions for you. You remain responsible for professional judgements, regulatory filings, accounting entries, financial statements, business decisions, and final approvals. Obtain advice from an appropriately qualified or licensed professional where needed.
Updates, availability, and support
We may correct, replace, or update digital files when practical. A purchase does not include lifetime updates, new modules, customisation, or a fixed support period unless expressly stated in the offer. We may change the delivery platform or file format if access to substantially equivalent material remains available.
We may suspend access where we reasonably believe there has been fraud, unlawful use, unauthorised sharing, or a material breach of these terms. Where practical, we will give notice and a reasonable opportunity to remedy the breach.
Communications and informal statements
The relevant sales page, checkout, written offer, and these terms form the purchase agreement. General social media posts, advertisements, demonstrations, discussions, or informal messages do not add an inclusion, warranty, support obligation, or result guarantee unless we expressly confirm it in writing for that purchase.
Refunds
If a sales page, written offer, or checkout includes a voluntary money-back guarantee, that guarantee forms part of these terms. See the refund policy for its scope and claim process. Any voluntary guarantee is additional to rights that apply under the Australian Consumer Law.
Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of data, business interruption, or loss caused by a third-party product or service.
To the maximum extent permitted by law, our total liability arising from an offer or purchase is limited to the amount you paid us for that purchase. This limit does not apply where liability cannot lawfully be limited, including liability arising from fraud, wilful misconduct, personal injury caused by negligence, or rights and remedies that cannot be excluded under the Australian Consumer Law.
Events outside our control
To the maximum extent permitted by law, we are not responsible for delay or failure caused by events outside our reasonable control, including outages, provider failures, internet or power failures, natural events, government action, industrial action, or failures in buyer-controlled systems. We may extend a delivery date or provide a reasonable alternative where practical.
Indemnity for misuse
You are responsible for loss or third-party claims caused by your unlawful use, deliberate misuse, unauthorised distribution, or material breach of the licence. This clause does not make you responsible for loss caused by our negligence, breach, or unlawful conduct.
Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law. If a product or service has a major failure, or otherwise fails to meet an applicable consumer guarantee, the remedies available under that law continue to apply regardless of any voluntary guarantee.
Changes to these terms
The terms shown at the time of purchase apply to that purchase. We may update these terms for future purchases or where a change is required by law. We will not retrospectively remove an accrued right or remedy.
Governing law
These terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the courts with jurisdiction in Western Australia, without limiting any right a consumer has to bring a claim in another jurisdiction where the law allows it.
General terms
If part of these terms is invalid or unenforceable, the remaining parts continue. A delay in enforcing a right is not a waiver. These terms, the checkout, and any written offer form the agreement for the purchase.
You may not transfer a purchase, licence, or right under these terms without our written consent. We may transfer our rights and obligations as part of a genuine business sale, restructure, or transfer to a related entity or successor, provided the transfer does not remove a right that cannot lawfully be removed.
Contact
For order, access, legal, or refund questions, use our contact form or reply to your purchase receipt. Include the email address used at checkout and the relevant payment reference.